HELPFUL INFO
Find all the essential information you need about shipping, returns, packaging, and how to contact me. I provide detailed shipping timelines, eco-friendly packaging, and a clear return policy to ensure a smooth shopping experience.
Shipping
FREE delivery on UK orders £100+ or US orders £150+
- UK Orders: For all UK orders, tracked or tracked & signed delivery is available. Expected to arrive within 1 - 4 business days from dispatch depending on what postage option is selected at checkout.
- US orders: For all US orders, tracked or tracked & signed delivery is available depending on the weight of your parcel. Expected to arrive within 3 - 7 business days from dispatch depending on what postage option is selected at checkout.
Import taxes and fees
PLEASE BE AWARE
For international orders, please note that import taxes and handling fees may apply (typically around 20% of the order value). Customers are responsible for covering these additional costs.
You’ll receive a dispatch notification via your preferred contact method once your order has shipped. Orders placed over the weekend will be dispatched on the following Monday.
Returns and refunds
While I take great care in crafting and packaging each piece to ensure it arrives safely, issues can occasionally arise. If your order arrives damaged or defective, please contact me within 7 days of receipt so we can discuss a suitable resolution.
In cases where items are eligible for a refund or replacement, I may ask for photos of the damaged item to assess the issue.
I do not accept returns for change of mind, refunds or replacements are only offered for items that arrive damaged or defective.
Sustainable packaging
I believe in making every part of your experience as special as the piece inside the box, which is why I use only biodegradable or recyclable materials for packaging.
Each order is carefully wrapped by hand in custom packaging that’s as thoughtful as it is sustainable. From protective layers to the final touches, every detail is crafted with care to ensure your ceramics arrive safely and beautifully.
Not only does my packaging protect the items, but it’s also designed to be kind to the planet, reflecting my commitment to sustainability and reducing waste. Whether it’s your new jewellery or a statement vase, you’ll feel the care that goes into each piece, right from the moment it’s unwrapped.
Caring for your ceramics & jewellery
Each piece I create is made with the utmost care and attention, crafted slowly and thoughtfully by hand. Whether it's a ceramic vase or a piece of jewellery, every detail is carefully considered to ensure durability and quality. Built to last, my pieces are designed to be enjoyed for many years - and with the right care, they can be cherished for generations to come.
Each piece of my ceramic work is made from durable stoneware clay and fired at high temperatures to ensure exceptional quality and longevity. While they are microwave and dishwasher safe for everyday use, I recommend handwashing to keep them at their best for years to come. With proper care, your ceramics will continue to bring beauty and function to your home for many years.
As for your jewellery, each piece uses high quality 925 sterling silver (earring hooks and chains), which is known for its durability and timeless elegance.
Over time, sterling silver may naturally tarnish, but a gentle polish with a silver cloth will bring it back to its original shine.
To keep your pieces looking their best, I recommend storing them in a dry place and removing them when bathing or swimming.
Have a question?
If you have a query that isn’t covered in the helpful info page, feel free to reach out! Use the contact form below, and I’ll get back to you as soon as possible.